Job Description
Join ConnectHub Solutions as a Full-Time Chat Support Specialist and become the digital face of our innovative platform! We're seeking passionate communicators to deliver exceptional customer experiences via live chat. This Houston-based role offers immediate start, competitive benefits, and career growth opportunities in a dynamic tech environment. If you thrive in fast-paced digital interactions and want to make an impact, apply today!
Responsibilities
- Respond to customer inquiries via live chat with speed and accuracy
- Resolve technical issues, billing concerns, and product questions
- Maintain detailed case documentation in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet performance targets for response time and resolution rate
- Continuously update knowledge base with new product features
- Provide feedback to improve customer experience workflows
Qualifications
- 1+ years of customer service or chat support experience
- Exceptional written communication skills in English
- Ability to multitask across multiple chat conversations
- Proficiency with CRM software and live chat tools
- High school diploma or equivalent; college degree preferred
- Strong problem-solving abilities and emotional intelligence
- Immediate availability for full-time schedule (40 hrs/week)
- Texas residency required (no remote work)