Job Description
Join our dynamic team as a Full-Time Chat Support Specialist in Houston, TX! We're seeking empathetic communicators to deliver exceptional customer experiences through real-time chat. Enjoy competitive benefits, flexible scheduling options, and immediate start opportunities. Grow your career with industry leaders while making a tangible impact on customer satisfaction.
Responsibilities
- Provide real-time chat support to resolve customer inquiries and technical issues
- Document all interactions in CRM systems with detailed notes and resolutions
- Collaborate with technical teams to escalate complex problems efficiently
- Maintain high customer satisfaction scores through empathetic communication
- Monitor multiple chat channels while maintaining response time SLAs
- Contribute to knowledge base updates and process improvements
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer support experience via chat or digital channels
- Exceptional written communication skills with strong attention to detail
- Proficiency in CRM software and multitasking tools
- Ability to work independently in a fast-paced remote environment
- Strong problem-solving skills and emotional intelligence
- Available for flexible shifts including evenings and weekends