Job Description
Join ConnectCare Solutions as a Full-Time Chat Support Specialist in Columbus, OH! We're seeking passionate communicators to deliver exceptional customer service through our digital chat platform. This is your opportunity to launch a rewarding career in customer support with immediate start and growth opportunities.
As a key member of our support team, you'll resolve inquiries efficiently, build customer loyalty, and contribute to our award-winning service culture. We provide comprehensive training, flexible scheduling options, and a supportive team environment.
Responsibilities
- Resolve customer inquiries via live chat with 95%+ satisfaction rate
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex issue escalation
- Maintain product knowledge through continuous training
- Adhere to SLA metrics and quality standards
- Identify upsell opportunities based on customer needs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- 60+ WPM typing speed with 98% accuracy
- Proficiency with Zendesk/Intercom platforms
- Exceptional written communication skills
- Ability to multitask in fast-paced environment
- Available for evening/weekend shifts