Job Description
Join our exclusive hiring event for Full-Time Chat Support Specialists in Chicago and North Carolina! TechConnect Solutions is seeking passionate individuals to deliver exceptional customer experiences through live chat. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a dynamic tech environment.
This hybrid role combines remote flexibility with occasional in-person collaboration at our Chicago hub. Apply now to secure your spot at our upcoming hiring event!
Responsibilities
- Provide real-time customer support via live chat across multiple platforms
- Resolve technical inquiries, billing issues, and product questions efficiently
- Document interactions and maintain detailed case histories in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics for response time and resolution rates
- Contribute to knowledge base articles and process improvements
Qualifications
- 1+ years of customer support experience (chat/email/phone)
- Exceptional written communication and typing skills (60+ WPM)
- Proficiency with Zendesk, Intercom, or similar support platforms
- Ability to multitask in fast-paced digital environments
- High school diploma; associate's degree preferred
- Available for evening/weekend shifts based on business needs