Job Description
Join our dynamic customer support team as a Full-Time Chat Support Specialist in Houston! We're seeking tech-savvy communicators to deliver exceptional remote assistance to clients nationwide. Enjoy competitive benefits, flexible scheduling, and immediate career growth in a fast-paced digital environment. Perfect for detail-oriented problem-solvers who thrive in virtual collaboration.
Why Work With Us?
• Comprehensive training program
• Health/dental/vision insurance
• 401(k) with company match
• Remote-first culture
• Career advancement opportunities
Responsibilities
- Provide real-time chat support for technical inquiries and troubleshooting
- Document customer interactions and resolution steps in CRM systems
- Collaborate with engineering teams to escalate complex issues
- Maintain 95%+ customer satisfaction ratings through personalized solutions
- Adhere to SLA targets with <30-second response times
- Contribute to knowledge base articles and training materials
- Participate in weekly performance reviews and skill development
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 1+ years customer support experience via chat/email
- Typing speed 60+ WPM with 98% accuracy
- Proficiency in Zendesk, Salesforce, or similar CRM tools
- Strong written communication with neutral accent
- Ability to multitask across 3-4 concurrent chats
- Problem-solving aptitude for technical issues
- Reliable internet connection (minimum 50 Mbps)