Job Description
Join our award-winning team as a Full-Time Chat Support Specialist in Dallas, TX! We're seeking passionate individuals to deliver exceptional customer experiences through real-time chat support. This role offers competitive compensation, comprehensive benefits, and growth opportunities in a dynamic environment.
As a key member of our customer success team, you'll resolve inquiries, troubleshoot technical issues, and build lasting relationships with clients. Our modern Dallas office features collaborative spaces, flexible schedules, and regular team-building events.
Responsibilities
- Respond to customer inquiries via live chat within 30 seconds
- Resolve technical issues and product concerns using knowledge base resources
- Document all interactions in CRM systems with detailed notes
- Collaborate with Tier 2 support on complex escalations
- Meet/exceed monthly CSAT (95%+) and resolution targets
- Participate in bi-weekly product training sessions
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (college preferred)
- 2+ years customer support experience (chat support highly valued)
- Type 45+ WPM with 98% accuracy
- Proficiency in Zendesk/Intercom/Salesforce
- Excellent written communication skills
- Ability to multitask 5-7 chats simultaneously
- Must attend in-person Dallas hiring event on 2023-10-15