Job Description
Join our award-winning support team and become the voice of our customers! We're seeking passionate Chat Support Specialists to deliver exceptional remote assistance from the comfort of your home in Columbus, OH. This full-time role offers immediate start, competitive benefits, and growth opportunities in a thriving tech environment.
Why Work With Us?
- 100% remote work with flexible scheduling
- Comprehensive training and certification programs
- Health, dental, and vision insurance
- 401(k) with company matching
- Monthly performance bonuses
Responsibilities
- Provide real-time chat support to resolve customer inquiries within 2-minute response time
- Handle 50+ daily interactions across multiple product lines
- Document cases accurately in CRM systems with 98% accuracy
- Collaborate with technical teams to resolve complex escalations
- Identify and suggest process improvements for efficiency
- Maintain positive CSAT scores above 90%
- Participate in weekly training sessions and knowledge updates
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- Minimum 1 year customer service experience via chat/email
- Exceptional written communication skills with flawless grammar
- Ability to type 60+ WPM with 98% accuracy
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Strong problem-solving abilities with empathy-driven approach
- Reliable high-speed internet and quiet home workspace
- Available for evening/weekend shifts as needed