Job Description
Join our award-winning customer support team as a Full-Time Chat Support Specialist! ConnectCare Solutions is seeking empathetic communicators to deliver exceptional digital customer experiences across Denver, Colorado, and Florida locations. This immediate-start role offers career growth in a fast-paced tech environment with competitive benefits and remote flexibility.
Perfect for tech-savvy individuals who thrive in digital communication, you'll resolve inquiries, troubleshoot issues, and build customer loyalty through chat-based support. Our comprehensive training ensures you'll master our platforms while developing valuable skills in conflict resolution and technical troubleshooting.
Responsibilities
- Provide real-time chat support to customers across multiple digital platforms
- Resolve technical issues, billing inquiries, and product questions efficiently
- Maintain detailed documentation of customer interactions and resolutions
- Collaborate with technical teams to escalate complex issues
- Meet key performance metrics (response time, resolution rate, CSAT)
- Participate in ongoing product training and process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months of customer service experience (chat support a plus)
- Exceptional written communication and typing skills (60+ WPM)
- Proficiency with CRM software and ticketing systems
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and de-escalation skills
- Must be authorized to work in the US