Job Description
Join our award-winning customer support team in Austin, TX! We're seeking passionate Chat Support Specialists to deliver exceptional digital experiences. This full-time role offers immediate start for individuals who thrive in fast-paced environments. Enjoy competitive benefits, flexible scheduling, and career growth opportunities in one of America's most vibrant tech hubs.
Responsibilities
- Resolve customer inquiries via live chat with 95%+ satisfaction rate
- Master company products/services to provide accurate solutions
- Collaborate with cross-functional teams on process improvements
- Document interactions in CRM systems with precision
- Maintain 15-second average response time during peak hours
- Identify upsell opportunities through consultative support
- Participate in weekly training to enhance technical expertise
Qualifications
- 1+ years experience in digital customer support
- Exceptional written communication skills
- Proficiency with Zendesk/Intercom or similar platforms
- Ability to multitask across 5+ concurrent chats
- High school diploma; associate's degree preferred
- Available for flexible shifts including weekends
- Must pass background check and start immediately