Job Description
Join ConnectLocal Support Solutions as a Full-Time Chat Support Specialist and become the digital face of our growing client portfolio. We're seeking empathetic communicators to deliver exceptional customer experiences through real-time chat channels. Enjoy competitive compensation, comprehensive benefits, and a supportive team environment where your skills thrive. This is your opportunity to launch a rewarding career in customer service with immediate start availability.
Responsibilities
- Provide real-time chat support to resolve customer inquiries across multiple industries
- Document interactions accurately in CRM systems while maintaining high response times
- Collaborate with technical teams to resolve complex product issues
- Identify upsell opportunities to enhance customer satisfaction
- Maintain detailed knowledge of client products and services
- Participate in weekly training sessions to stay updated on industry trends
- Adhere to company SLAs and quality assurance standards
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year experience in customer support or chat-based environments
- Exceptional written communication with 60+ WPM typing speed
- Proficiency with CRM platforms (Zendesk, Salesforce)
- Strong problem-solving abilities with analytical mindset
- Ability to multitask in fast-paced digital environments
- Must be available for flexible shifts including weekends
- U.S. work authorization required