Job Description
Join TechConnect Solutions as a Full-Time Chat Support Specialist in San Jose! We're seeking empathetic communicators to deliver exceptional customer experiences through real-time chat. Enjoy comprehensive paid training, career growth opportunities, and a collaborative tech-forward environment. Perfect for detail-oriented individuals passionate about problem-solving and digital communication. Apply today to launch your customer service career in Silicon Valley!
Responsibilities
- Provide real-time chat support for high-tech clients across multiple platforms
- Resolve technical inquiries, billing issues, and product questions efficiently
- Document customer interactions and maintain accurate case histories
- Collaborate with engineering teams to escalate complex technical issues
- Meet performance metrics for response time and customer satisfaction
- Participate in continuous training on new products and processes
- Contribute to knowledge base improvements and best practices
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service or chat support experience
- Exceptional written communication and typing proficiency (60+ WPM)
- Proficient with CRM tools (Zendesk, Salesforce) and chat platforms
- Strong problem-solving skills with attention to detail
- Ability to multitask in fast-paced digital environments
- Fluent in English; bilingual Spanish a plus
- Must pass background check and pre-employment assessment