Job Description
Join ConnectCare Solutions as a Full-Time Chat Support Specialist and launch your career in customer service excellence! We're seeking passionate individuals to provide exceptional support via live chat in our New York headquarters. No experience requiredâcomprehensive paid training will equip you with industry-leading skills to resolve customer inquiries, troubleshoot technical issues, and drive satisfaction. Enjoy competitive compensation, benefits, and growth opportunities in a dynamic team environment.
As a vital part of our support ecosystem, you'll collaborate with cross-functional teams while mastering our cutting-edge platforms. We value empathy, problem-solving, and proactive communicationâtraits we'll help you refine through our structured training program. Transform your potential into a rewarding career with one of New York's fastest-growing tech companies!
Responsibilities
- Deliver real-time support via live chat for product inquiries and technical troubleshooting
- Document interactions and maintain detailed case histories in CRM systems
- Collaborate with Tier 2 support to resolve complex customer issues
- Meet performance metrics including response time (avg. <90 sec) and CSAT scores
- Continuously update product knowledge through our training modules
- Identify process improvement opportunities to enhance customer experience
- Participate in weekly team meetings and knowledge-sharing sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- Exceptional written communication skills with native-level fluency
- Ability to type 45+ WPM with 98% accuracy
- Customer service mindset with natural empathy and patience
- Proficient in multitasking and managing concurrent chat sessions
- Basic technical aptitude with willingness to learn complex systems
- Must be authorized to work in the United States
- Residency in New York State required for in-office role