Job Description
Join TechCare Solutions Inc. as a Full-Time Chat Support Specialist in vibrant San Antonio! We're seeking tech-savvy communicators to deliver exceptional customer experiences through real-time chat. Enjoy competitive pay, comprehensive benefits, and immediate start in a dynamic team environment. No weekends or holidays required!
Responsibilities
- Resolve customer inquiries via live chat within 60-second response time SLA
- Document interactions using Zendesk and maintain accurate case notes
- Escalate complex technical issues to Tier 2 support with detailed context
- Proactively identify upsell opportunities for premium services
- Collaborate with sales team on lead qualification and conversion tracking
- Participate in weekly product knowledge workshops
- Maintain 95% customer satisfaction score with personalized support
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year experience in customer support or chat-based roles
- Exceptional typing speed (60+ WPM) with 98% accuracy
- Proficiency in CRM systems (Zendesk/Salesforce experience a plus)
- Strong problem-solving skills with multi-tasking ability
- Fluent in English with clear verbal/written communication
- Available to work Monday-Friday 8am-6pm schedule