Job Description
Join our award-winning customer support team in the heart of Silicon Valley! We're seeking passionate Chat Support Specialists to deliver exceptional digital experiences for our Fortune 500 clients. Enjoy comprehensive paid training, career advancement opportunities, and a collaborative environment in San Jose's vibrant tech hub. As a key member of our 24/7 support ecosystem, you'll transform customer interactions into loyalty while developing valuable tech industry skills.
What We Offer:
- 5 weeks of fully paid training covering technical tools and soft skills
- Comprehensive health benefits (medical/dental/vision)
- 401(k) with company matching
- Clear career progression path to senior roles
- Modern downtown workspace with transit access
Responsibilities
- Resolve customer inquiries via real-time chat with average 90-second response time
- Master proprietary CRM and knowledge base systems during training period
- Escalate complex technical issues to Tier 2 engineers with detailed documentation
- Contribute to process improvements through weekly team feedback sessions
- Maintain 95% customer satisfaction score with personalized support
- Collaborate across departments to resolve systemic product issues
- Participate in quarterly skill development workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- 60+ WPM typing accuracy with proven chat-based experience
- Exceptional written communication and empathy skills
- Ability to multitask across 3-4 concurrent chat sessions
- Basic technical troubleshooting aptitude (we train the rest!)
- Flexible schedule availability including weekend shifts
- US work authorization and clear background check
- Proficiency in English (Spanish bilingual a plus)