Job Description
Join our award-winning customer service team in Jacksonville! We're seeking passionate individuals to deliver exceptional support to our local community. As a Customer Service Representative, you'll be the face of our brand—solving problems with empathy and professionalism while building lasting relationships. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment that values growth and recognition.
This full-time position offers immediate start for qualified candidates. We provide paid training, career advancement opportunities, and a supportive culture where your contributions make a real impact. If you thrive in fast-paced environments and take pride in customer satisfaction, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Process orders, returns, and billing inquiries using our CRM system
- Collaborate with cross-functional teams to resolve complex issues
- Document interactions and maintain accurate customer records
- Meet/exceed performance metrics for call volume and resolution time
- Train new team members on service protocols and product knowledge
- Identify process improvements to enhance customer experience
Qualifications
- High school diploma or equivalent; associate degree preferred
- 2+ years customer service experience in a call center or retail setting
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Positive attitude with strong problem-solving abilities
- Reliable transportation and flexible availability (weekends/holidays)