Job Description
Join Illinois Customer Solutions Group as a Full-Time Customer Service Representative and become the heart of our community-focused team! We're hosting an exclusive hiring event for passionate individuals ready to deliver exceptional service to our Illinois clients. Enjoy competitive compensation, comprehensive benefits, and a supportive environment where your growth matters.
Why Join Us?
- Competitive salary + performance bonuses
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Career advancement opportunities
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service processes
- Meet/exceed performance metrics (e.g., CSAT, FCR)
- Participate in ongoing training and development
- Support community outreach initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to thrive in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Available to work flexible shifts including weekends
- Illinois residency required