Job Description
Join LocalConnect Solutions as a Customer Service Representative and become the heart of our Detroit community! We're seeking passionate individuals to deliver exceptional support while enjoying comprehensive paid training. This full-time role offers stability, growth opportunities, and the chance to make a real impact on local residents. Our collaborative environment values empathy, efficiency, and innovationâperfect for career-driven professionals who thrive on helping others succeed.
Responsibilities
- Handle inbound/outbound calls and digital inquiries from Detroit residents with professionalism
- Resolve billing, technical, and service inquiries using CRM systems
- Document interactions accurately in our customer database
- Collaborate with support teams to address complex issues
- Identify upsell opportunities to enhance customer experience
- Maintain strict compliance with company policies and regulations
- Participate in ongoing training to refine service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent communication skills with clear articulation
- Ability to multitask in fast-paced environments
- Basic computer proficiency with willingness to learn CRM tools
- Strong problem-solving and conflict resolution abilities
- Empathetic approach to customer interactions
- No prior experience requiredâpaid training provided
- Must be authorized to work in the US