Job Description
Are you looking for a stable career with flexible options? Global Response Solutions is currently hiring Full-Time Customer Service Representatives. We are excited to offer positions both in our modern Virginia Beach office and for remote work-from-home agents. Join a team that values your contribution and offers comprehensive benefits.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Health, dental, and vision insurance.
- Flexible schedules including day, evening, and weekend shifts.
- Opportunity for advancement and professional development.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer complaints and issues professionally and efficiently.
- Accurately document customer interactions and account details in the CRM system.
- Process orders, returns, and exchanges according to company policies.
- Stay updated on product knowledge and company policies to provide accurate information.
- Maintain a high level of customer satisfaction (CSAT) scores.
Qualifications
- High School Diploma or GED required; Associate's degree preferred.
- Excellent verbal communication and active listening skills.
- Proficiency in Microsoft Office Suite and computer navigation.
- Ability to work independently in a remote setting or on-site in Virginia Beach.
- Previous call center or customer service experience is a plus.
- Must be eligible to work in the United States.