Job Description
Join our dynamic team at Global Solutions Inc. as a Full-Time Customer Service Specialist with exclusive weekend flexibility! We're seeking passionate individuals to deliver exceptional client experiences while enjoying a balanced work-life schedule. This is your opportunity to thrive in a supportive environment where your weekend availability is valued and rewarded.
Our Norfolk-based company offers comprehensive benefits, competitive compensation, and career growth opportunities. If you're ready to build a fulfilling career with weekends off during weekdays, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer issues efficiently while maintaining high satisfaction metrics
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to enhance service delivery
- Participate in weekend shifts (Saturday/Sunday) with weekday availability
- Identify opportunities for process improvements and customer retention
- Meet/exceed performance targets including resolution times and quality scores
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Proficient with CRM software and Microsoft Office Suite
- Exceptional verbal/written communication skills
- Ability to work independently and as part of a team
- Flexibility to work weekends with weekday availability
- Previous experience with remote work tools a plus