Job Description
Join MetroConnect Solutions as a Full-Time Customer Service Specialist and transform weekend flexibility into a rewarding career! We're seeking dynamic professionals to deliver exceptional client experiences while maintaining a balanced schedule. This role is perfect for individuals who thrive in high-energy environments and value work-life harmony.
In this position, you'll become the voice of our brand, resolving inquiries with precision and empathy. Our competitive compensation package includes comprehensive benefits, career growth opportunities, and a collaborative team culture that celebrates weekend warriors. If you're ready to leverage your communication skills in a role that adapts to your lifestyle, apply today!
Responsibilities
- Handle 50+ customer interactions daily via phone, email, and chat with 95%+ satisfaction rate
- Resolve complex billing and service issues using CRM systems within SLA timelines
- Collaborate with cross-functional teams to implement process improvements
- Maintain accurate customer records and documentation in Salesforce
- Train new team members on service protocols and weekend scheduling
- Identify upsell opportunities to enhance customer loyalty
- Participate in weekend rotational shifts (Sat/Sun 8AM-4PM)
Qualifications
- 2+ years customer service experience in high-volume environment
- Proficiency with Salesforce and Zendesk support tools
- Exceptional verbal/written communication and conflict resolution skills
- Ability to work flexible weekends (minimum 2 weekend days/month)
- Associate's degree in Business or related field preferred
- Spanish bilingual certification required
- Experience with B2B SaaS platforms a plus