Job Description
Join our award-winning customer support team as a Full-Time Chat Support Specialist in Denver! We're seeking tech-savvy communicators to deliver exceptional real-time assistance to our growing client base. This immediate-start opportunity offers career growth, comprehensive benefits, and a collaborative work environment in Denver's vibrant tech hub. Perfect for detail-oriented individuals who thrive in fast-paced digital interactions.
Responsibilities
- Provide real-time customer assistance via live chat across multiple platforms
- Resolve technical issues and product inquiries efficiently
- Maintain detailed case documentation in CRM systems
- Collaborate with cross-functional teams to enhance support protocols
- Meet performance metrics for response time and CSAT scores
- Contribute to knowledge base improvements
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (degree preferred)
- Minimum 2 years customer support experience
- Excellent typing speed (60+ WPM) and written communication
- Proficiency with CRM software and chat tools
- Strong problem-solving abilities in digital environments
- Availability for flexible shifts including evenings/weekends
- US work authorization and clean background check