Job Description
We are looking for a motivated and empathetic Full-Time Call Center Representative to join our dynamic remote team. If you are based in Washington or Georgia and excel in a fast-paced environment, this is your chance to build a rewarding career from the comfort of your home.
As a key member of our support team, you will be the voice of Zenith, resolving customer inquiries, processing orders, and ensuring our clients receive the world-class service they deserve. We provide comprehensive training, state-of-the-art equipment, and a culture that values your growth.
Why Join Us?
- 100% Remote Work: Set your own schedule and work from anywhere in the US.
- Competitive Pay: Earn between $18.00 - $22.00 per hour based on experience.
- Benefits Package: Medical, dental, vision, and 401(k) matching.
- Equipment Provided: We cover the cost of your high-speed internet and work-from-home headset.
Responsibilities
- Manage a high volume of inbound and outbound customer calls with professionalism and empathy.
- Resolve customer complaints, answer questions, and provide accurate information regarding products and services.
- Log all interactions accurately and efficiently into the CRM database.
- Collaborate with team leads and other departments to escalate complex issues and ensure customer satisfaction.
- Identify opportunities for upselling and cross-selling based on customer needs.
- Maintain a quiet, distraction-free home office environment during scheduled shifts.
Qualifications
- High school diploma or GED required; associate degree or customer service experience preferred.
- Proven experience in customer service or a related field (1+ years preferred).
- Excellent verbal communication skills and a clear, professional telephone voice.
- Reliable high-speed internet connection and a private workspace.
- Proficiency with Microsoft Office Suite (Outlook, Word, Excel) and CRM software.
- Ability to work full-time hours, including weekends and holidays, as required by business volume.