Job Description
We are currently seeking a highly motivated Full-Time Technical Support Specialist to join our dynamic team in New York City. We offer a premium work environment with competitive benefits and the unique opportunity for an immediate start.
In this role, you will serve as the primary point of contact for our enterprise clients, delivering top-tier technical assistance and ensuring operational excellence. We are looking for candidates who are available for weekend shifts and are ready to hit the ground running.
Responsibilities
- Provide expert technical troubleshooting and support for hardware, software, and network issues via phone and email.
- Manage assigned weekend shifts (Saturday/Sunday) to ensure 24/7 coverage and client satisfaction.
- Document all customer interactions, resolutions, and technical tickets in the CRM system.
- Conduct remote diagnostics and guide users through complex technical procedures.
- Collaborate with engineering teams to escalate bugs and improve product stability.
- Maintain a professional, empathetic, and solution-oriented communication style.
- Stay updated on the latest technical trends and company products to provide accurate advice.
Qualifications
- High school diploma or GED required; Associateās degree in Computer Science or related field preferred.
- 1-2 years of experience in a customer support or helpdesk environment is a plus.
- Strong verbal and written communication skills with the ability to explain complex concepts simply.
- Must be available to work weekends and flexible hours as needed.
- Proficiency in Microsoft Office Suite and remote support tools (e.g., TeamViewer, Zoom).
- Detail-oriented with a strong problem-solving mindset and high reliability.