Job Description
Join our dynamic retail team as a Weekend Customer Service Lead in the heart of Philadelphia! This full-time position offers a unique schedule focusing on weekend shifts, perfect for work-life balance seekers. You'll lead high-energy weekend operations while mentoring staff and delivering exceptional customer experiences. With competitive compensation and immediate start availability, this role is ideal for motivated professionals ready to make an impact.
Responsibilities
- Manage weekend retail operations and staff scheduling
- Train and mentor 5-7 part-time associates on sales techniques
- Resolve customer escalations with solution-oriented approaches
- Analyze weekend sales data and implement improvement strategies
- Coordinate inventory management for weekend stock replenishment
- Execute in-store visual merchandising for weekend foot traffic
- Collaborate with weekday managers for seamless operations
Qualifications
- 3+ years retail or customer service leadership experience
- Proven weekend shift management or availability
- Strong conflict resolution and communication skills
- Proficiency in retail POS systems and inventory software
- Ability to work independently with minimal supervision
- Valid Pennsylvania driver's license (required for vendor pickups)
- Flexible schedule availability (primarily weekends, some weekdays)