Job Description
Join Urban Retail Solutions as a Full-Time Weekend Customer Service Lead and build your career in Philadelphia's vibrant retail scene! We're seeking passionate individuals to lead weekend operations while enjoying flexible scheduling. This role offers competitive pay, comprehensive benefits, and growth opportunities within our expanding network of local stores.
Why Join Us?
- Consistent weekend shifts (Sat/Sun 8am-6pm)
- Health/dental/vision insurance after 90 days
- 401(k) with company matching
- Quarterly performance bonuses
- Tuition reimbursement program
Responsibilities
- Lead weekend retail operations and supervise 3-5 team members
- Deliver exceptional customer service during peak weekend hours
- Train new staff on store procedures and product knowledge
- Manage inventory and replenish merchandise efficiently
- Resolve customer inquiries and escalations with professionalism
- Execute visual merchandising and store cleanliness standards
- Process transactions and maintain accurate cash handling
Qualifications
- 2+ years retail or customer service experience
- Proven leadership ability in team settings
- Strong conflict resolution and communication skills
- Flexibility to work exclusively weekends (no weekday shifts)
- Basic math proficiency for cash handling
- Ability to stand/walk for extended periods
- Valid Pennsylvania driver's license (for store deliveries)