Job Description
Join our dynamic team at Oakland Retail Group as a Full-Time Weekend Customer Service Lead! We're seeking passionate individuals to deliver exceptional weekend experiences at our flagship Oakland location. This immediate-start opportunity offers competitive pay, career growth, and the chance to make a real impact in our vibrant community. Perfect for those seeking stable full-time work with weekend schedules.
As a Weekend Lead, you'll mentor weekend staff, drive customer satisfaction initiatives, and ensure seamless store operations during peak hours. If you're a natural leader with a customer-first mindset and thrive in fast-paced environments, this role is your gateway to a rewarding career in retail.
Responsibilities
- Lead and mentor weekend retail staff to maintain high service standards
- Resolve complex customer issues and enhance in-store experiences
- Manage inventory and visual merchandising for weekend operations
- Process transactions and maintain accurate sales reporting
- Coordinate with weekday managers for operational continuity
- Implement weekend promotions and sales strategies
- Ensure strict adherence to safety and loss prevention protocols
Qualifications
- 2+ years retail or customer service leadership experience
- Proven ability to manage teams during high-traffic periods
- Strong conflict resolution and interpersonal skills
- Weekend availability mandatory (Sat-Sun + holidays)
- Proficiency with POS systems and inventory management
- Ability to multitask in fast-paced environments
- High school diploma or equivalent; college preferred