Job Description
Join our award-winning team at Urban Hospitality Group as a Full-Time Weekend Customer Service Lead! We're seeking dynamic professionals to deliver exceptional guest experiences during our busiest weekend operations. This role offers competitive compensation, comprehensive benefits, and immediate start for qualified candidates who thrive in fast-paced environments. Perfect for hospitality enthusiasts seeking career growth with consistent weekend schedules.
Responsibilities
- Lead weekend front-desk operations and manage guest check-in/check-out processes
- Resolve guest inquiries and complaints with empathy and efficiency
- Train and mentor part-time weekend staff on service standards
- Coordinate with housekeeping and maintenance teams for seamless operations
- Implement upselling strategies to enhance revenue
- Conduct daily inventory audits and report discrepancies
- Maintain digital reservation systems and update guest profiles
Qualifications
- Minimum 2 years hospitality or customer service experience
- Proven leadership skills with weekend shift management
- Exceptional communication and conflict resolution abilities
- Proficiency in property management systems (e.g., Opera, Cloudbeds)
- Flexible availability including weekends and holidays
- High school diploma or equivalent; hospitality certification preferred
- Ability to multitask in high-pressure situations