Job Description
Unlock work-life balance with exclusive weekend-only full-time opportunities! MetroServe Solutions seeks dynamic Weekend Customer Service Specialists in Fort Worth to deliver exceptional support while enjoying weekday freedom. Join our award-winning team with industry-leading benefits, career advancement pathways, and a culture that values your time. Perfect for night owls, parents, or anyone seeking non-traditional schedules without sacrificing growth. Transform your weekends into a rewarding career journey!
Responsibilities
- Manage high-volume customer inquiries via phone, email, and chat during weekend shifts (Sat-Sun 6AM-6PM)
- Resolve complex issues using CRM systems while maintaining 95%+ satisfaction metrics
- Process transactions and ensure data accuracy across multiple platforms
- Collaborate with weekday teams for seamless service continuity
- Train on new products/services through our immersive onboarding program
- Identify process improvements and contribute to team innovation initiatives
- Uphold brand standards through positive customer interactions
Qualifications
- Minimum 2 years customer service experience in high-volume environments
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Exceptional problem-solving skills with ability to de-escalate situations
- Available exclusively for weekend shifts (no weekday obligations)
- High school diploma; associate degree preferred
- Type 40+ WPM with strong attention to detail
- Flexible availability during peak weekend hours (including holidays)