Job Description
Join FlexiCare Solutions and transform your weekends into a rewarding career! We're seeking passionate professionals for our full-time weekend roles across Ohio and Illinois, offering unmatched flexibility and competitive compensation. Enjoy 4-day workweeks with weekends off, comprehensive benefits, and growth opportunities in a supportive environment. Perfect for work-life balance seekers, students, and career changers. Why FlexiCare? Industry-leading training, remote options, and a culture that values your personal time while delivering exceptional service.
Responsibilities
- Deliver exceptional customer support via phone, chat, and email during weekend shifts
- Resolve inquiries efficiently while maintaining service quality standards
- Document interactions accurately in CRM systems
- Collaborate with weekday teams for seamless service continuity
- Identify process improvement opportunities
- Adhere to HIPAA compliance and security protocols
- Participate in quarterly weekend team training sessions
Qualifications
- Minimum 2 years customer service experience
- Weekend availability required (Saturday/Sunday)
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving and conflict resolution skills
- High school diploma or equivalent (Bachelor's preferred)
- Ability to work independently in remote settings
- Basic knowledge of healthcare/insurance industry
- Valid Ohio or Illinois driver's license (if field roles)