Job Description
Join CityCare Solutions as a Full-Time Weekend Customer Specialist and become the cornerstone of our client experience! We're seeking passionate professionals to deliver exceptional service during peak weekend hours while enjoying a structured Monday-Friday schedule. This unique role offers competitive compensation, comprehensive benefits, and immediate placement in our Oklahoma City headquarters. If you thrive in dynamic environments and value work-life balance, this is your opportunity to excel in a rewarding career with a forward-thinking company.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and chat during weekend shifts
- Resolve complex issues with empathy and efficiency while maintaining service standards
- Collaborate with weekday teams for seamless handoffs and knowledge sharing
- Document interactions and contribute to process improvement initiatives
- Represent company values through professional communication and problem-solving
- Support weekend sales initiatives and promotional campaigns
- Utilize CRM systems to track customer interactions and outcomes
Qualifications
- Minimum 2 years of customer service or support experience
- Proven ability to thrive in fast-paced, weekend-driven environments
- Strong conflict resolution and active listening skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Flexible availability with mandatory weekend shifts (Sat/Sun)
- Excellent written and verbal communication abilities
- Associate degree or equivalent professional certification preferred
- Ability to work independently while collaborating cross-functionally