Job Description
Join MetroShift Solutions as a Weekend Shift Coordinator and redefine your work-life balance! We're seeking a dynamic professional to lead our weekend operations in the heart of NYC. This full-time role offers competitive compensation, comprehensive benefits, and the opportunity to thrive in a fast-paced environment while enjoying your weekdays free. As a key member of our operations team, you'll ensure seamless service delivery during peak weekend hours, collaborate with cross-functional teams, and drive customer satisfaction. If you're a motivated individual with excellent organizational skills and a passion for exceptional service, we want to hear from you!
Responsibilities
- Coordinate weekend shift operations across multiple departments to ensure optimal efficiency
- Supplement staff and resolve operational issues during peak weekend hours
- Implement and maintain quality control protocols for weekend service delivery
- Conduct weekly shift briefings and performance reviews for weekend team members
- Analyze weekend performance metrics and implement improvement strategies
- Collaborate with weekday managers to ensure operational continuity
- Act as primary point of contact for weekend client escalations
Qualifications
- 3+ years of experience in shift coordination or operations management
- Proven ability to lead teams in high-volume, customer-facing environments
- Strong problem-solving skills with ability to make quick decisions
- Proficiency in scheduling software (e.g., Deputy, When I Work)
- Excellent communication and interpersonal skills
- Ability to work flexible weekends and holidays as required
- Bachelor's degree in Business Administration or related field preferred
- Certification in Lean Six Sigma or Operations Management a plus