Job Description
Join a Top-Tier Team with Immediate Start Opportunities!
Apex Logistics is currently seeking a highly motivated Customer Service Representative to join our expanding team in Raleigh, North Carolina. We are looking for dedicated professionals who thrive in a fast-paced environment and are available for our local weekend shifts.
In this role, you will serve as the primary point of contact for our valued clients, ensuring seamless service and resolving inquiries with speed and accuracy. We offer a competitive salary package, comprehensive benefits, and a clear pathway for career advancement.
Why Apply?
- Immediate Start: Onboarding begins this week.
- Weekend Advantage: Enjoy your weekdays off while building a stable career.
- Modern Environment: Work with cutting-edge technology and a supportive team.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat during assigned weekend shifts.
- Process orders, returns, and exchanges with a high degree of accuracy and efficiency.
- Resolve complex customer issues and complaints while maintaining a professional and empathetic demeanor.
- Collaborate with the logistics and warehouse teams to ensure timely delivery updates.
- Update and maintain customer records in the CRM database.
- Assist in training new team members on standard operating procedures.
- Generate weekly reports on customer feedback and service metrics.
Qualifications
- High school diploma or GED required; Associate degree or technical certification preferred.
- Previous experience in customer service, logistics, or retail is highly desirable.
- Mandatory: Must be available to work Saturday and Sunday on a consistent basis.
- Strong verbal and written communication skills with a focus on clarity and tone.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work independently and prioritize tasks in a fast-paced environment.