Job Description
Join TechSupport Pro's elite weekend team! We're seeking a dedicated Customer Service Specialist to deliver exceptional support during our high-demand weekend shifts. This full-time role offers a rare blend of work-life balance with consistent Saturday/Sunday schedules while maintaining competitive benefits. You'll be the backbone of our client satisfaction initiatives, resolving technical inquiries with precision and empathy. Our modern San Jose campus features collaborative workspaces, cutting-edge tech resources, and a culture that values weekend warriors who keep our services running smoothly 24/7.
Why choose TechSupport Pro? We offer:
- Premium weekend shift differential pay
- Comprehensive health benefits starting day one
- Tuition reimbursement for technical certifications
- Clear career advancement pathways
- Employee stock options program
Responsibilities
- Handle 50+ customer interactions daily across phone, chat, and email channels
- Resolve complex technical issues with proprietary software and hardware systems
- Maintain 95%+ customer satisfaction score through solution-focused communication
- Document all cases in CRM system with detailed resolution notes
- Collaborate with weekday teams for seamless handover of ongoing issues
- Participate in weekend-specific training sessions and process improvement initiatives
- Monitor system alerts and escalate critical infrastructure issues
Qualifications
- 3+ years in technical customer support or help desk environments
- Expertise in Windows OS, networking fundamentals, and SaaS applications
- CompTIA A+ or equivalent certification preferred
- Exceptional written and verbal communication skills
- Ability to thrive in high-pressure weekend service environments
- Proficiency with Zendesk, Salesforce, or similar support platforms
- Flexible availability to work exclusively weekends (Sat/Sun) 8am-6pm
- Proven track record of reducing average resolution time by 20%+