Job Description
Join our dynamic hospitality team as a Weekend Shift Lead in Philadelphia! We're seeking a dedicated professional to oversee weekend operations, ensuring exceptional guest experiences while leading a vibrant team. This full-time role offers competitive compensation, career advancement opportunities, and a supportive work environment in the heart of Philly.
Responsibilities
- Supervise weekend staff schedules and daily operations
- Train new team members on service standards and protocols
- Resolve customer concerns with professionalism and efficiency
- Monitor inventory and order supplies for weekend shifts
- Coordinate with management on operational improvements
- Ensure compliance with safety and health regulations
- Conduct pre-shift briefings and performance reviews
Qualifications
- Minimum 2 years hospitality or customer service leadership experience
- Flexible availability including weekends and holidays
- Strong conflict resolution and team management skills
- Ability to multitask in fast-paced environments
- Basic knowledge of inventory management systems
- Valid food handler certification (or willingness to obtain)
- High school diploma or equivalent required