Job Description
Transform your weekends into a lucrative career with Urban Premier Services! We're seeking dynamic individuals to join our elite weekend team in Boston. This full-time role offers exceptional compensation ($28-$35/hour), comprehensive benefits, and the flexibility to work weekends while enjoying weekdays off. Perfect for students, parents, or professionals seeking supplemental income without sacrificing work-life balance. Join our award-winning team where your dedication is rewarded with premium pay, career advancement opportunities, and a supportive culture that values your time.
Why Choose Us?
- Industry-leading compensation with guaranteed weekend hours
- Comprehensive health/dental/vision benefits
Responsibilities
- Deliver premium customer experiences during weekend operations (Friday-Sunday)
- Manage high-volume service requests with precision and professionalism
- Coordinate cross-functional teams to ensure seamless weekend operations
- Implement weekend-specific service protocols and quality standards
- Resolve escalated customer issues with innovative solutions
- Maintain detailed weekend performance analytics and improvement reports
- Train weekend staff on new processes and technologies
Qualifications
- Minimum 2 years experience in customer service or operations
- Proven ability to thrive in fast-paced weekend environments
- Flexible schedule availability (Friday-Sunday + occasional holidays)
- Strong problem-solving skills with attention to detail
- Proficient in scheduling software (e.g., Calendly, TSheets)
- Valid Massachusetts driver's license (if field visits required)
- Ability to work independently while collaborating with remote teams
- Basic knowledge of CRM systems (Salesforce experience preferred)