Job Description
Join our dynamic IT team as a Help Desk Support Specialist in sunny San Diego! We're seeking a customer-focused professional to deliver exceptional technical support to our growing enterprise. This hybrid role combines on-site collaboration with remote flexibility, offering competitive benefits and career growth opportunities. If you thrive solving complex technical challenges while maintaining a positive user experience, apply today!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues via phone, email, and chat
- Diagnose and resolve system outages, including Windows OS, Microsoft 365, and cloud applications
- Manage user accounts, permissions, and access requests using Active Directory
- Document all incidents, resolutions, and standard procedures in ServiceNow
- Collaborate with network and security teams on escalated technical issues
- Deploy and maintain company-issued devices (laptops, mobile, peripherals)
Qualifications
- 2+ years of experience in IT help desk or technical support role
- CompTIA A+ or Microsoft 365 Certified: Modern Desktop Administrator Associate
- Proficient in Windows 10/11, Microsoft 365, and remote support tools
- Strong troubleshooting methodology with excellent communication skills
- Experience with ticketing systems (ServiceNow, Zendesk) and ITIL processes
- Ability to prioritize tasks in fast-paced environment
- Valid California driver's license (occasional site visits required)