Job Description
Join our award-winning IT team as a Help Desk Support Specialist in Seattle! We're seeking a tech-savvy professional to deliver exceptional customer service and resolve technical issues for 500+ employees. Enjoy competitive benefits, hybrid work options, and opportunities for growth in a collaborative environment. If you're passionate about problem-solving and user empowerment, apply today!
Responsibilities
- Provide Tier 1/2 technical support via phone, chat, and ticketing systems
- Diagnose and resolve hardware/software issues (Windows/macOS, Office 365, cloud apps)
- Manage Active Directory accounts and permissions
- Document tickets in ServiceNow with detailed resolution steps
- Collaborate with network and security teams on escalated issues
- Deploy and configure new employee workstations
- Create knowledge base articles and training materials
- Monitor system health and proactively address outages
Qualifications
- 2+ years of enterprise-level help desk experience
- CompTIA A+ or equivalent certification required
- Expert knowledge of Windows 10/11, macOS, and Microsoft 365
- Strong troubleshooting skills for network connectivity and VPN
- Experience with ServiceNow, Jira, or similar ticketing systems
- Excellent written and verbal communication skills
- Ability to prioritize tasks in fast-paced environments
- Basic scripting knowledge (PowerShell/Bash) preferred