Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Detroit! We're seeking a tech-savvy professional to deliver exceptional user support across our organization. You'll be the first point of contact for resolving technical issues, ensuring seamless operations, and enhancing user experience. If you're passionate about problem-solving and customer service, apply now to kickstart your career in Detroit's thriving tech scene!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage service tickets using Jira/ServiceNow with SLA compliance
- Install, configure, and maintain desktop/laptop systems
- Document solutions in knowledge base for future reference
- Train users on cybersecurity best practices
- Collaborate with network/infrastructure teams on complex issues
- Monitor system performance and proactively address potential problems
Qualifications
- 2+ years in IT help desk support or related role
- CompTIA A+ or equivalent certification required
- Proficient in Windows OS, Active Directory, and Microsoft 365
- Experience with ticketing systems and remote desktop tools
- Strong troubleshooting methodology and documentation skills
- Excellent communication and customer service abilities
- Ability to work flexible hours including occasional on-call duties