Job Description
Join TechSolutions Inc., a leading IT services provider in Indianapolis, as our next Help Desk Support Specialist. You'll be the first point of contact for resolving technical issues across our diverse client base, delivering exceptional customer service while maintaining high efficiency. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment. If you're passionate about technology and helping others thrive, apply today to become part of our innovative team.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote tools for hardware/software issues
- Diagnose and resolve network connectivity problems, application errors, and system malfunctions
- Document all interactions using ITSM ticketing systems (ServiceNow/Jira)
- Escalate complex issues to senior engineers with detailed technical documentation
- Conduct new employee onboarding for IT equipment and software access
- Maintain asset inventory and software license compliance
- Collaborate with cross-functional teams on IT infrastructure improvements
Qualifications
- 2+ years of experience in IT help desk or technical support role
- Proficient in Windows OS, Active Directory, and Microsoft 365 suite
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with remote access tools (TeamViewer, AnyDesk, SCCM)
- CompTIA A+ or equivalent certification preferred
- Excellent verbal/written communication and problem-solving skills
- Ability to prioritize tasks and manage multiple support tickets
- Familiarity with ITIL best practices