Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Louisville, KY! We're seeking a tech-savvy professional to deliver exceptional user support and resolve technical challenges efficiently. This hybrid role combines in-office collaboration with remote flexibility, offering competitive compensation and career growth opportunities. If you're passionate about troubleshooting and customer service, apply today to become a vital part of our innovative organization.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and in-person
- Document incidents, solutions, and asset management in ITSM systems
- Collaborate with senior technicians on complex escalations
- Train users on best practices for system security and efficiency
- Monitor system performance and proactively address vulnerabilities
- Support on-site hardware setups and equipment maintenance
Qualifications
- 2+ years of experience in IT help desk or technical support
- CompTIA A+ certification or equivalent industry credential
- Proficiency with Windows OS, Microsoft 365, and network troubleshooting
- Strong problem-solving and communication skills
- Ability to work independently in a fast-paced environment
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Basic knowledge of cybersecurity protocols and data protection