Job Description
We are looking for a dedicated Help Desk Support Specialist to join our dynamic team in Miami, FL. In this pivotal role, you will be the bridge between our technology infrastructure and our users, ensuring seamless operations and top-tier technical service.
At Apex Tech Solutions, we value innovation and customer-centric service. As part of our Miami-based team, you will work in a fast-paced environment where your problem-solving skills will directly impact business productivity. We offer a competitive salary, comprehensive benefits, and a clear path for career advancement.
Why Join Us?
- Competitive salary and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Flexible PTO and professional development opportunities.
- Modern office environment in the heart of Downtown Miami.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage and track all IT service tickets using ServiceNow or similar ticketing systems.
- Install, configure, and troubleshoot workstations, laptops, printers, and mobile devices.
- Perform routine system updates, patch management, and security compliance checks.
- Conduct onboarding sessions and provide user training for new software and tools.
- Maintain accurate documentation of technical issues and resolutions.
Qualifications
- 1-3 years of professional experience in IT Help Desk or Technical Support.
- Strong working knowledge of Microsoft Windows 10/11 and Microsoft Office 365.
- Experience with Active Directory and basic networking concepts (TCP/IP, DNS, DHCP).
- Excellent verbal and written communication skills with a focus on customer service.
- Ability to prioritize multiple tasks in a fast-paced environment.
- ITIL Foundation certification is a plus but not mandatory.
- Reliable transportation for occasional on-site support if needed.