Job Description
Join our dynamic IT team in Raleigh, NC! TechSolutions Inc. is seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. This immediate-opening role offers a competitive salary, comprehensive benefits, and opportunities for career growth in a collaborative environment. If you thrive on solving technical challenges and providing top-tier customer service, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage service desk tickets using Jira and ServiceNow platforms
- Deploy and configure Windows/macOS systems with enterprise software
- Document technical procedures and knowledge base articles
- Coordinate with network/infrastructure teams on escalated issues
- Conduct user training on cybersecurity best practices
- Monitor system performance and proactively address potential disruptions
Qualifications
- 2+ years of experience in Tier 1/2 technical support
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and VPN solutions
- Strong diagnostic skills for Windows/macOS environments
- Excellent written/verbal communication abilities
- Experience with ITIL service management principles
- Ability to prioritize tasks in fast-paced settings
- Valid NC driver's license (occasional on-site support required)