Job Description
Join our dynamic IT team as a Help Desk Support Specialist and launch your career in technology! We're seeking motivated individuals with no prior experience who are passionate about problem-solving and customer service. As an entry-level role, we provide comprehensive training and mentorship to develop your technical skills. Enjoy competitive benefits, growth opportunities, and a collaborative work environment in the heart of Boston.
Responsibilities
- Provide first-level technical support via phone, email, and chat for software/hardware issues
- Diagnose and resolve common desktop/laptop problems
- Assist with account management and system access requests
- Document incidents using ticketing systems (e.g., Jira, ServiceNow)
- Escalate complex issues to senior technicians
- Conduct basic user training on company applications
- Collaborate with cross-functional teams to improve support processes
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and customer service skills
- Basic knowledge of Windows/macOS operating systems
- Ability to learn technical concepts quickly
- Patience and problem-solving aptitude
- Comfortable working in a fast-paced environment
- Willingness to obtain certifications (CompTIA A+ preferred)