Job Description
Are you a tech-savvy problem solver looking for a rewarding opportunity in Omaha, NE? We are seeking a dedicated Help Desk Support Specialist to join our growing team immediately. In this role, you will be the first point of contact for our employees, ensuring they have the technical support they need to succeed.
We offer a competitive salary, comprehensive benefits, and a collaborative work environment. If you have a passion for technology and a knack for customer service, we want to hear from you!
Responsibilities
- Troubleshoot Hardware & Software: Diagnose and resolve technical issues related to computers, printers, networks, and mobile devices.
- IT Ticket Management: Log, track, and manage help desk tickets using our Service Desk software to ensure timely resolution.
- User Support: Provide remote and on-site technical support to employees, ensuring high levels of customer satisfaction.
- System Maintenance: Assist with software updates, patch management, and system backups as needed.
- Onboarding Support: Assist in the setup of new employee workstations and equipment.
Qualifications
- Experience: 1-2 years of professional experience in IT support or a related technical field.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Technical Skills: Proficiency with Windows OS, Microsoft Office Suite, and basic networking concepts (TCP/IP, DNS).
- Customer Service: A patient and service-oriented mindset with a focus on user experience.
- Education: Associate degree or certification in IT (CompTIA A+, Network+) is preferred but not required.