Job Description
Ready to launch your career? Join our exclusive hiring event for entry-level call center positions in Orlando, FL! No experience necessary – we provide comprehensive training and career advancement opportunities. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Perfect for recent graduates or career changers seeking stability and growth.
Why Join Us?
- Free paid training and certification programs
- Flexible day/night shift options
- Health, dental, and vision insurance
- 401(k) with company matching
- Employee recognition programs
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries using knowledge base and escalation protocols
- Document interactions accurately in CRM systems
- Meet daily performance metrics (call volume, quality scores)
- Collaborate with team members to improve service delivery
- Adhere to HIPAA/FCC compliance standards
- Participate in ongoing coaching sessions
Qualifications
- High school diploma or equivalent (GED accepted)
- Clear criminal background check
- Basic computer literacy and typing skills
- Strong communication and active listening abilities
- Ability to work flexible shifts (including weekends)
- Customer service mindset with problem-solving focus
- Reliable transportation to Orlando facility
- Must attend in-person hiring event