Job Description
Are you ready to take your career to the next level? Apex Contact Solutions is hosting a Hiring Event in Atlanta, GA, and we are looking for enthusiastic individuals to join our elite Customer Experience team.
Join us for an exclusive opportunity to meet our management team, interview on-site, and potentially receive an offer the same day. We are seeking driven professionals who want to make an impact through exceptional service.
What We Offer:
- Competitive Pay: $18 - $22/hour based on experience
- Full Benefits Package (Health, Dental, Vision)
- Paid Training & Certification Programs
- Modern, Collaborative Office Environment
- Career Growth Pathways
Don't miss this chance to secure your future with a top-tier industry leader.
Responsibilities
- Manage a high volume of inbound and outbound customer calls with professionalism and empathy.
- Resolve customer inquiries and complaints efficiently while adhering to company guidelines.
- Document accurate customer information and transaction details into CRM systems.
- Identify upsell and cross-sell opportunities to enhance customer value.
- Collaborate with team leads to optimize call scripts and service procedures.
Qualifications
- High school diploma or GED equivalent required.
- Excellent verbal communication and active listening skills.
- Basic computer literacy and typing speed of 35+ WPM.
- Ability to work in a fast-paced, high-volume environment.
- Flexibility to work varying shifts, including evenings and weekends.