Job Description
We are hosting a Hiring Event to find top talent for our dynamic Call Center team in Raleigh, NC. If you thrive in a fast-paced environment and love helping people, we want to meet you.
At Apex Contact Solutions, we believe in empowering our employees. During this event, you will learn about our comprehensive benefits package, including health insurance, paid time off, and career advancement opportunities.
Why Join Us?
- Competitive hourly pay ($18 - $22/hour)
- Immediate start dates available
- State-of-the-art call center facilities
- Training provided for all new hires
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer issues efficiently while maintaining a positive and professional demeanor.
- Accurately document customer interactions and account information into our CRM system.
- Adhere to all company policies, scripts, and quality assurance standards.
- Identify opportunities to upsell products and services to existing clients.
- Collaborate with team leads to improve service metrics and customer satisfaction scores.
Qualifications
- High School Diploma or GED required.
- Previous experience in a call center or customer service role is preferred but not mandatory.
- Excellent verbal communication and active listening skills.
- Proficiency with basic computer applications and CRM software.
- Ability to multitask and remain calm under pressure.
- Reliable internet connection and a quiet workspace for remote or hybrid options.