Job Description
Are you ready to launch a career that matters?
Apex Contact Solutions is hosting a special Hiring Event for Entry Level Call Center Jobs in Tampa, FL. We are seeking driven, empathetic individuals to join our elite customer service team. Whether you are starting your first job or looking to pivot into a stable corporate career, we provide the training, tools, and support you need to succeed.
What We Offer:
- Competitive Pay: Starting at $15.00/hr with opportunities for rapid increase based on performance.
- Comprehensive Benefits: Medical, Dental, and Vision insurance from day one.
- Career Growth: Clear pathways to Team Lead and Management positions.
- Modern Facilities: A state-of-the-art call center environment with ergonomic workstations.
Don't miss this opportunity to join a company that values your potential. Walk-ins are welcome!
Responsibilities
- Manage high volumes of inbound and outbound calls with a focus on customer retention and satisfaction.
- Resolve customer inquiries, complaints, and technical issues efficiently and professionally.
- Accurately document all customer interactions, account details, and transaction history in the CRM system.
- Identify opportunities to cross-sell products and services to existing clients.
- Collaborate with the quality assurance team to maintain high service standards and compliance.
- Stay updated on product knowledge and policy changes to provide accurate information.
Qualifications
- High School Diploma or GED is required.
- Must be at least 18 years of age.
- Basic computer literacy and typing proficiency (35+ WPM).
- Strong verbal communication skills and a professional phone demeanor.
- Ability to work in a fast-paced, team-oriented environment with minimal supervision.
- Must be available for a full-time schedule, including weekends and holidays if required.