Job Description
Are you ready to take the next step in your career? Apex Workforce Solutions is hosting a special Hiring Event for ambitious individuals seeking Local Customer Service Representative roles in Florida. We are looking for driven, friendly, and professional talent to join our expanding team.
At Apex Workforce Solutions, we pride ourselves on providing top-tier support to our clients and their customers. This is a fantastic opportunity to work in a dynamic environment where your contributions are valued and recognized. Don't miss out on our Daily Pay options that allow you to access your earnings sooner!
Why Join Us?
- Daily Pay Options: Get paid daily for your hard work.
- Competitive Pay: Earn between $16.00 and $22.00 per hour.
- Growth Opportunities: Clear paths for career advancement within the organization.
- Modern Work Environment: Work in a state-of-the-art facility in Orlando, FL.
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and chat with a professional and empathetic demeanor.
- Resolve customer issues and complaints efficiently while adhering to company policies and procedures.
- Accurately document all customer interactions and transactions in the CRM system.
- Collaborate with team leads and cross-functional departments to ensure customer satisfaction.
- Maintain a thorough understanding of products and services to provide accurate information to clients.
- Meet and exceed daily and weekly performance targets regarding call handling and quality assurance.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is preferred but not mandatory (comprehensive training provided).
- Excellent verbal and written communication skills with a focus on clarity and professionalism.
- Strong problem-solving abilities and a customer-first mindset.
- Basic computer proficiency and typing speed of 40+ WPM.
- Ability to work flexible hours, including weekends and holidays, as business needs require.