Job Description
Are you looking for a flexible career in customer service? Apex Contact Solutions is hosting a Hiring Event in Los Angeles for passionate and professional individuals ready to join our dynamic team.
We are seeking dedicated Part-Time Call Center Representatives to support our clients with inquiries, complaints, and service requests. Whether you are an experienced agent or just starting your career, we provide comprehensive training to help you succeed.
Why Apply?
- Flexible Scheduling: Choose shifts that fit your lifestyle.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Training Provided: No experience required—we teach you everything.
- Modern Environment: Work in a state-of-the-art facility.
Don't miss this opportunity to advance your career in customer service. Walk-ins are welcome!
Responsibilities
- Answer incoming customer calls and emails with a friendly, professional demeanor.
- Resolve customer issues and complaints efficiently to ensure high satisfaction rates.
- Update and maintain accurate customer records in our CRM database.
- Adhere to company policies, scripts, and quality assurance standards.
- Collaborate with team leads to meet daily and weekly performance targets.
- Escalate complex issues to senior support staff when necessary.
Qualifications
- High school diploma or equivalent (GED).
- Excellent verbal communication and active listening skills.
- Basic computer proficiency and typing speed of 40+ WPM.
- Reliable internet connection and home office setup if remote.
- Ability to work a variety of shifts, including weekends and holidays.
- Strong problem-solving abilities and a customer-first attitude.